Shipping policy

SHIPPING POLICY

Order processing

All Mokoshi products are carefully checked and securely packed before dispatch.

Orders are normally prepared and dispatched within 2–3 working days after payment has been confirmed. Working days are Monday to Friday, excluding UK bank holidays.

During busy periods or around public holidays, preparation may take slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

UK delivery

We currently deliver within the United Kingdom only.

The following delivery options are available:

  • Standard delivery: £4.99

  • Express delivery: £6.99

The available service and estimated delivery time will be displayed at checkout. Orders may be sent using Royal Mail or Evri, depending on the size, weight and destination of the parcel.

Delivery estimates begin after the order has been dispatched. They do not include the 2–3 working days required to prepare and pack the order.

Delivery times are estimates and may be affected by postal delays, severe weather, bank holidays or other circumstances outside our reasonable control.

Tracking

Where tracking is included with the selected delivery service, tracking information will be sent to the email address provided with your order.

Please allow time for the carrier to activate and update the tracking information after dispatch.

Delivery address

Please check that your name, delivery address and postcode are complete and correct before placing your order.

Contact us immediately at mokoshi07@gmail.com if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

If a parcel is returned to us because the customer provided an incorrect or incomplete address, or did not collect the parcel, the customer may be required to pay the cost of sending it again.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please check the tracking information and contact us at mokoshi07@gmail.com.

We will work with the delivery carrier to investigate a delayed or missing parcel. Mokoshi remains responsible for the order until it is delivered to you or to a person identified by you to receive it.

Damaged parcels

Please inspect your parcel when it arrives. If the item or packaging has been damaged during delivery, contact us as soon as possible at mokoshi07@gmail.com.

Please include your order number and clear photographs of the item and its packaging so that we can assess the problem and help resolve it.

Returns

Information about cancellations, returns and refunds can be found in our Returns and Refunds Policy.

Contact

If you have any questions about shipping, please contact us at mokoshi07@gmail.com.